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Nearly half (47%) of surveyed car buyers intend to buy their next car from a franchised dealer, according to research from WhatCar?...

Group 1 has announced it has an order bank here in the UK of 16,000 units, predominantly in the luxury sector with brands ranging from...

In order to combat extended delivery times and give customers an exceptional experience from order to handover, Waylands has rolled out...

The challenge for dealers in 2023 will be to give customers the means to make choices with which they’re comfortable, iVendi’s CEO has...

A Buckinghamshire-based car dealer boss is planning to raise in excess of £3,000 in memory of the late automotive industry leader,...

It has been suggested that supply levels in the car industry will never go back to the levels they were once at, even if manufacturing of...

“I think we are headed for a recession and I’m not really sure there’s a lot we can do around it on a macro level. So, we need to make...

Customer Service review house, Judge Services, has revealed that franchised dealers who fail to sell cars with service plans are losing...

Watch a live demo of the automated communication platform, AutoBuzz, on Wednesday 9 November at 2pm. In this live demo the AutoComms team...

Across the country, right now, smart meters are delivering gloomy data into our households. What it costs to boil a kettle, take a shower...

“While autonomous vehicles, connectivity, electrification, and shared mobility (ACES) will ultimately compel fundamental changes across...

There’s no doubt about it, the team at Loop BI make a valid point about retail automotive shifting its focus to retention and aftersales...

“It seems that delivering high quality customer service – whether in a dealership, other retailers, healthcare environment or elsewhere –...

Despite two-thirds (66%) of those considering a new car being understanding of the difficulties the industry is facing in terms of long...

In order to help automotive dealers and OEMs get a clearer idea of what AutoBuzz is and how it delivers increased revenue, higher...

"The semiconductor supply chain was already under stress before the pandemic. COVID-19, combined with recent challenges related to power...

Representatives from the retail automotive world have been offering up their views and opinions on how the second half of 2022 will pan...

It’s not often there are positive news items or features about the automotive industry. From the pandemic to the semi-conductor shortage,...

A quarter (25%) of all customers who engage with products and services, via their personalised WelcomeHub, go on to purchase and provide...

Customers engage with five times more content about their new car, handover day, accessories, service plans, and much more while they are...